Feedback for Computer Shopper has been compiled from 159 customer reviews

Date Score Customer Comment
Service:++
Product:++

Service rating : All correspondence dealt with efficiently.
Product : Well laid out magazine covering interesting topics.


On 27-Apr-2015 the supplier responded:


Thank you for your feedback, I am please that you found all correspondence dealt with efficiently and that you feel Computer Shopper is a well laid out magazine covering interesting topics.

Have a great day.

Kerry

Service:WProduct:+Latest:Service++
Product:++

Service rating : I previously subscribed to the print edition, and asked to be upgraded to the Print and Digital edition, only to find it's only compatible with IPad, not Android tablets. Considering your whole magazine is biased to either Microsoft and Android systems it just doesn't make sense. I cancelled the digital addition at which point you cancelled the Print version as well. Eventually I had to start a new subscription. Hopefully that will arrive soon. Nothing received as of 22nd April.
Product : Excellent reviews, and feature articles. Good practical advice


On 23-Apr-2015 the supplier responded:
It was a pleasure speaking to you on the phone this morning. I am delighted to have resolved your query for you. I hope you have a great day.

Natalie G


On 23-Apr-2015 the customer changed their rating and added:
Excellent technical articles on a broad range of computer related topics. I consider it to be best in its field.

See this exchange on Feefo

On 23-Apr-2015 the supplier responded:
Digital complaint

Service:++
Product:+

Service rating : adjustments to my subscription were handled quickly and efficiently. the person was courteous and british so good communication was possible
Product : comprehensive range of products reviewed

Service:++
Product:++

Service rating : Always prompt deliveries,and one of my favorite magazines.
Product : First class.

Service:+
Product:+

Service rating : Impossible to comment on the service as, other than placing a subscription order, I have had no service as yet.
Product : Cannot comment as still awaiting delivery.

Service:--
Product:NA

I have no received a copy since taking out the offer subscription!


On 09-Apr-2015 the supplier responded:
It was a pleasure speaking to you on the phone this morning and i am delighted to have resolved your query for you. Have a nice day.

Natalie

Service:WProduct:NALatest:Service++
Product:NA

Service rating : Subscription taken out on Feb 26. I expected first magazine to arrive in March but nothing will be received until April 16. Why such a long delay?
Product : Cannot comment until I actually receive a copy.


On 09-Apr-2015 the supplier responded:
Thank you for taking the time to reply to my email and i am happy to have resolved your query for you. Have a great day.

Natalie


On 09-Apr-2015 the customer changed their rating and added:
My original comment was dealt with very quickly and professionally. I offer my sincere thanks to the team at Computer Shopper.

See this exchange on Feefo
Service:+
Product:+

Service rating : Stuff gets delivered.
Product : More pages! More reviews! More stuff!

Service:+
Product:+

Service rating : good delivery
Product : More coverage of Chromebooks would be helpful

Service:++
Product:++

Service rating : service is first class
Product : very interesting magazine plenty to read and learn

Service:+
Product:+

No problems.Prompt delivery

Service:++
Product:++

Service rating : Very good
Product : A very good publication

Service:-
Product:+

No free gift was supplied


On 17-Mar-2015 the supplier responded:
i hope that my resolution to your query has been satisfactory. Have a lovely day.

Natalie

Service:++
Product:+

Service rating : Very good
Product : Looks a bit dated

Service:++
Product:++

v quick

Service:+
Product:-

Service rating : Customers service was good and tried to help with the problem I had
Product : Digital magazine OK but cannot understand why the code to access free software is not given somehow. To access software I had to buy the magazine for £5 which defeats the object of the digital download. This means I will not continue digital downloads and only buy the magazine if I think there are downloads I want.


On 04-Mar-2015 the supplier responded:
Hello Philip. Thank you for your feedback. please see my return email to you with more information.

Lucy

Service:+
Product:++

Still has rather long delivery times to Greece

Service:+
Product:+

Service rating : just received my first copy im satisfied more information would not be a miss on macbooks by apple would be nice.
Product : its informative good.

Service:++
Product:+

Service rating : Prompt delivery of the magazine. The help and workshop sections, are a little thin but are very well written, taking a novice or a more experienced user to be able to do more with their technological equipment.
Product : See above.

Service:+
Product:+

Service rating : arrived well packed ontime
Product : sometimes bit too technical

Computer Shopper magazine

Contact us

You can manage your subscription online at www.subsinfo.co.uk.

Print Subscriptions:

If you have any questions about your Computer Shopper magazine subscription please call:

0844 844 0031
, or from abroad:
+44 1795 592 905
, or email: computershopper@servicehelpline.co.uk

Or write to us at:
FREEPOST RLZS-ETGT-BCZR
Computer Shopper
800 Guillat Avenue
Kent Science Park
Sittingbourne
ME9 8GU

Digital Subscriptions:

If you have any questions about your Computer Shopper digital subscription please call:

0844 844 1787
, or from abroad:
+44 1795 414 660
, or email: computershopperdigital@servicehelpline.co.uk

Or write to us at:
FREEPOST RLZS-ETGT-BCZR
Computer Shopper
800 Guillat Avenue
Kent Science Park
Sittingbourne
ME9 8GU

General enquiries:

Computer Shopper magazine is published by Dennis Publishing Limited, and is located at the address below:

Dennis Publishing
30 Cleveland Street
London
W1T 4JD

Get in touch with the Computer Shopper editorial team - letters@computershopper.co.uk.