Feedback for Computer Shopper has been compiled from 23 customer reviews

Date Score Customer Comment
Service:++Product:++Latest:Service++
Product:++

Service rating : Excellent. Always arrives before the copy has hit the bookstands!
Product : Excellent magazine for general PC enthusiasts. Appeals to beginners and more advanced people too.


On 07-Jul-2016 the customer changed their rating and added:
Brilliant magazine. Not too technical but it covers all the essentials.

See this exchange on Feefo
Service:++
Product:++

Service rating : Very pleased with the service have just started with you just had my first month magazine delivered to me
Product : My magazine arrived on time so glad I joined with them now I haven't got to go to town to get it so my her easier having it delivered

Service:++
Product:+

Service rating : Always on time, in great condition
Product : A great resource for general info, but a mag I would tend to buy when considering a new build rather than subscription

Service:++
Product:+

Service rating : I haven't actually received any service - not that I'm complaining!
Product : Good it may be but it no longer serves my needs

Service:++
Product:++

Service rating : Good to get each issue before the shops
Product : All the information I need is in this

Service:++
Product:++

Service rating : Works fine for me
Product : Give me all the news and update I can ask for

Service:-
Product:-

Service rating : Not the sort of magazine I was told it was
Product : Did like it


On 08-Jun-2016 the supplier responded:
thank you for your feedback.

I'm sorry to hear that the magazine was not as you thought.

I have sent you an email with more information.

Lucy

Service:++
Product:++

Service rating : No issues.
Product : I rely on it for good information, tips, advise. Excellent magazine.

Service:--
Product:NA

Service rating : I have yet tovreceive my first issue as a trial even though oayment wasvtaken from my account so totally shoddy
Product : As i have not received the first trial edition i cannot comment but if it is anything like getting a survey forcsomething i have not received then i dont expect a lot


On 03-May-2016 the supplier responded:
Morning Jane,

We appreciate the time that you have taken to leave some feedback, I have sent you an email with further details.

Have a nice day.

Abbie P

Service:+
Product:+

Service rating : Sent the mags when they said they would.
Product : Computer Shopper is a great magazine but I'm afraid not for me,it's a bit too technical, but I gave it a try.

Service:+
Product:+

Service rating : Friendly customer service but unable to offer a renewal deal that even came close to previous years' subscription costs
Product : Useful content and reviews that provide a helpful reference for future buying needs and interesting features from time to time. The format is however becoming a bit repetitive and stale.

Service:++
Product:++

Service rating : Efficient delivery every month
Product : Very good and helpful content

Service:--
Product:+

Service rating : I have only received 1 magazine.
Product : 1 magazine too early to comment.


On 08-Apr-2016 the supplier responded:


Thank you for your feedback.

I have been in contact with you by email with a response to your query.

Have a good day!

Abbie P

Service:++
Product:++

Service rating : Magazine delivered on time every month.
Product : A very good magazine that covers a wide range of technology. Easy to read and keeps me up to date with new items.


On 08-Apr-2016 the supplier responded:


Thank you for your review in regards to Computer Shopper.

I am pleased to hear that the magazines have been delivered on time each month and that you think they are easy to read.

Have a lovely weekend!

Abbie P

Service:+
Product:+

Service rating : I subscribed...it arrived..
Product : Seems to cover what you would expect.

Service:+
Product:+

Service rating : Magazines arrive in the post no problem
Product : Good magazine with the right sort of information in print form, but sometimes is out of date by the time it goes to print and a simple search on the web is cheaper and easier

Service:++
Product:++

Service rating : Excellent
Product : Excellent

Service:++
Product:++

Service rating : Just very good service and friendly call centre staff. Thanks!
Product : It's a great magazine but I would still like to see more Linux articles. Linux is so popular now and I feel coverage in your magazine should be better. It is the main reason I did not carry on with my subscription.

Service:++
Product:NA

Very speedy reply, realise will not get individual reply, but might be anwsered via the magazine.

Service:++
Product:++

Service rating : very good
Product : very good

Computer Shopper magazine

RTFM? Where's the flipping manual, more like

Phones are more powerful and complicated than ever, but while your 1990s handset came with a detailed instruction booklet, today's top-of-the-range smartphone expects you to work it all out for yourself. Michael Passingham laments the demise of the printed manual

Many children of the 70s, 80s and 90s will fondly recall the days when every game you bought came with a 50-page instruction manual detailing every element of the backstory, controls and onscreen display. Some even came with blank pages for you to write notes. All this made for great reading on the way home from the game shop, but I have to admit that nowadays such printed manuals are a waste of space, which is why most current games simply come with a slim pamphlet telling you to visit the website for more information.

As far as games are concerned, this makes sense. The first 20 minutes are usually an extended tutorial anyway. Where the lack of a manual doesn't make sense is with modern consumer technology. It's more complex than ever, in case you hadn't noticed, and it's a bit much to expect people to work out iOS, Android or Windows Phone from scratch when even a Nokia 3210 came with a decent manual back in 1998.

Tech firms seem to skew all their efforts towards the younger markets but completely fail the older generations who didn't grow up in a world dominated by swiping on touchscreens and sliding through Facebook.

This problem was starkly illustrated at Christmas when I gave my 63-year-old mother an Android-powered Samsung smartphone. What little paper there was in the box gave almost no information about how to use the phone effectively. This put her off owning a smartphone, and it was only because I was chez parents for a week that I was able to guide her through those terrifying first few days as she got to grips with a pocket computer entirely from scratch.

My mum wasn't even trying to do anything advanced. One feature unique to Samsung phones is the way in which you answer an incoming call. You have to place your thumb within the green telephone symbol and slide it out until the phone is answered. Of course, the first time my dear sweet mother received a call on her device was when she was out and about, without me there to explain to her what was going on. An on-screen animation perhaps suggests you have to slide your thumb but to someone not familiar with sliding gestures, this means nothing. There were plenty of missed calls that day - a situation which a simple green answer button would probably have avoided. There are even companies that specialise in producing third-party gadget manuals; O'Reilly's Missing Manuals range is probably the most famous, but I feel that this is the kind of information manufacturers should be providing in the first place.

Anti-virus firm AVG recently published a study that found 54 per cent of people over 50 in the UK felt tech companies spent too much time assuming they were technology-illiterate, with 48 per cent of the group feeling that "they get talked down to". I'd much rather get talked down to than have no idea how to use my phone for weeks on end, though. For the sake of my mother and everyone like her, give us the manuals we deserve.

For more, and to stay abreast of everything that's going on in the world of technology, Subscribe to Computer Shopper magazine today, and get your first 3 issues for just £1 »