Feedback for Computer Shopper has been compiled from 23 customer reviews

Date Score Customer Comment
Service:++Product:++Latest:Service++
Product:++

Service rating : Excellent. Always arrives before the copy has hit the bookstands!
Product : Excellent magazine for general PC enthusiasts. Appeals to beginners and more advanced people too.


On 07-Jul-2016 the customer changed their rating and added:
Brilliant magazine. Not too technical but it covers all the essentials.

See this exchange on Feefo
Service:++
Product:++

Service rating : Very pleased with the service have just started with you just had my first month magazine delivered to me
Product : My magazine arrived on time so glad I joined with them now I haven't got to go to town to get it so my her easier having it delivered

Service:++
Product:+

Service rating : Always on time, in great condition
Product : A great resource for general info, but a mag I would tend to buy when considering a new build rather than subscription

Service:++
Product:+

Service rating : I haven't actually received any service - not that I'm complaining!
Product : Good it may be but it no longer serves my needs

Service:++
Product:++

Service rating : Good to get each issue before the shops
Product : All the information I need is in this

Service:++
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Service rating : Works fine for me
Product : Give me all the news and update I can ask for

Service:-
Product:-

Service rating : Not the sort of magazine I was told it was
Product : Did like it


On 08-Jun-2016 the supplier responded:
thank you for your feedback.

I'm sorry to hear that the magazine was not as you thought.

I have sent you an email with more information.

Lucy

Service:++
Product:++

Service rating : No issues.
Product : I rely on it for good information, tips, advise. Excellent magazine.

Service:--
Product:NA

Service rating : I have yet tovreceive my first issue as a trial even though oayment wasvtaken from my account so totally shoddy
Product : As i have not received the first trial edition i cannot comment but if it is anything like getting a survey forcsomething i have not received then i dont expect a lot


On 03-May-2016 the supplier responded:
Morning Jane,

We appreciate the time that you have taken to leave some feedback, I have sent you an email with further details.

Have a nice day.

Abbie P

Service:+
Product:+

Service rating : Sent the mags when they said they would.
Product : Computer Shopper is a great magazine but I'm afraid not for me,it's a bit too technical, but I gave it a try.

Service:+
Product:+

Service rating : Friendly customer service but unable to offer a renewal deal that even came close to previous years' subscription costs
Product : Useful content and reviews that provide a helpful reference for future buying needs and interesting features from time to time. The format is however becoming a bit repetitive and stale.

Service:++
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Service rating : Efficient delivery every month
Product : Very good and helpful content

Service:--
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Service rating : I have only received 1 magazine.
Product : 1 magazine too early to comment.


On 08-Apr-2016 the supplier responded:


Thank you for your feedback.

I have been in contact with you by email with a response to your query.

Have a good day!

Abbie P

Service:++
Product:++

Service rating : Magazine delivered on time every month.
Product : A very good magazine that covers a wide range of technology. Easy to read and keeps me up to date with new items.


On 08-Apr-2016 the supplier responded:


Thank you for your review in regards to Computer Shopper.

I am pleased to hear that the magazines have been delivered on time each month and that you think they are easy to read.

Have a lovely weekend!

Abbie P

Service:+
Product:+

Service rating : I subscribed...it arrived..
Product : Seems to cover what you would expect.

Service:+
Product:+

Service rating : Magazines arrive in the post no problem
Product : Good magazine with the right sort of information in print form, but sometimes is out of date by the time it goes to print and a simple search on the web is cheaper and easier

Service:++
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Service rating : Excellent
Product : Excellent

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Service rating : Just very good service and friendly call centre staff. Thanks!
Product : It's a great magazine but I would still like to see more Linux articles. Linux is so popular now and I feel coverage in your magazine should be better. It is the main reason I did not carry on with my subscription.

Service:++
Product:NA

Very speedy reply, realise will not get individual reply, but might be anwsered via the magazine.

Service:++
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Service rating : very good
Product : very good

Computer Shopper magazine

People are funny about money

People are funny about money, as David Robinson realises when he tackles a client’s fiddly payroll structure. If that wasn’t enough, he has to make a payment the old-fashioned way.

This month, I've been knee-deep in payments. Payments are equally as important to businesses as the prices you charge, not least because if you don’t pay your employees promptly they get cheesed off and leave. Similarly, unpaid suppliers refuse to send you stuff and the whole enterprise grinds to an undignified halt.

Mitch is the accountant for one of our nice customers. I haven’t yet encountered a term that’s the inverse of ‘custard’ (a hybrid of customer and b$*^ard) but would be grateful for any (printable) suggestions. Anyway, Mitch is old-fashioned in outlook. He’s only recently cottoned on to the fact that his accounting system can automate payments for him and dispatch them via the online facilities provided by his bank. This would save endless amounts of work writing out cheques or setting up individual BACS payments for the payroll.

The following company names have been changed to protect the innocent. Mitch’s company uses a popular accounting program from Mega Accounts Software House (MASH) and enjoys the services of Porkshire Bank. The MASH software has plug-ins for all the major UK banks’ online systems. Mitch’s company got their accounts software from their auditors, and their PCs, servers and network from someone else. This arrangement is historic and Mitch’s boss is loyal to his suppliers. Our company provides custom software to Mitch’s that deals with the selling and manufacturing then posts sales invoices directly into MASH.

To smooth the process of paying his 150 employees, Mitch had set up the MASH payroll to send data to Porkshire Bank. MASH has a plug-in for each bank and Mitch had, he said, installed the one for Porkshire. “Doesnae work,” he said. He’d received an error message from Porkshire saying the data file was in the wrong format. He’d talked to the auditors who sold him the system and, being IT experts (sarcasm), they were baffled. He’d talked to his hardware suppliers whose response was “dunno”. He’d talked with MASH tech support, who said the plug-in was fine so it must be his system or Porkshire at fault. Porkshire customer support said the file was in the wrong format. Mitch was piggy in the middle. We were the last resort.

Mitch’s company is a good customer and we know how to deal with MASH software, so we had a look. According to the payroll setup screen, he had installed the correct plug-in. The data file it produces is a comma-separated variable (CSV) file; see Wikipedia for an overview of the problems that can arise with the multiplicity of formats CSV can take. The file output by MASH went:

200699, 08776655, "Fred Smith", 500.00 200699, 09554433, "Joe Bloggs", 600.00

You’d interpret this as the bank sort code being 200699 and a payment of £500 to Fred Smith’s account no. 08776655, and so on. Porkshire expects a format with no quotes, so 200699,08776655,Fred Smith,500.00. With MASH and Porkshire taking irreconcilable views as to who was right, how could we get Mitch out of making 150 payments each pay day? Mrs R had the answer. As we couldn’t alter what the plug-in does, she made dummy payments using different plug-ins until she found another one that matched the format Porkshire said they needed. We installed that for Mitch and tried a live payroll run. It worked. It looked like MASH was the element in the wrong. Problem solved. Only the following month, Porkshire rejected the file produced by MASH payroll. When we investigated, we saw the MASH software was set up to use the Porkshire plug-in, not the Grimace Bank one Mrs R had installed. “Argh,” said Mitch, “I forgot we’d changed the bank type, saw the Grimace Bank one and thought it was wrong so I changed it to Porkshire.” Argh, indeed – memory like a sieve.

This month, I’ve also done something I’ve not done for years. As I’ve reached an age where that sort of statement could provoke any number of ribald suggestions, I’d better clarify: I made a payment by cheque! Not one, but two!

Ten years ago, banking software was dire. No banks seemed to understand what user-friendly meant – user-malevolent, more like. But things have started to improve. I can only speak of my own experience with NatWest, which is positive. Its site is clearly laid out and easy to use.

NatWest provides you with a free copy of Trusteer’s Rapport security software, which prevents keylogging and other methods of intercepting the password and account information you enter when using its site. This works even if you have a PC full of malware. So all my financial transactions are by credit card, PayPal, direct debit or bank transfer. When my pensions adviser needed me to transfer some funds to an investment account, he requested two cheques – if you don’t do it that way, he said, the electronic payments will probably screw up and it takes weeks to sort out. So much for modern methods in investment banks. A week later, after rifling through drawers, I located the chequebook, chased the moths out and wrote the required cheques. Let he who is without sin cast the first stone.

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